FREQUENTLY ASKED QUESTIONS:

 

I am new to Pilates Reformer, do I need to take an intro class?

All our classes accommodate all fitness levels. Inform the instructor if you're new to Pilates reformer, and they'll assist you throughout the routine as necessary.

 

Do your reformer classes have levels? 

No, all of our classes are designed for all fitness levels. Each instructor brings their unique teaching style to class, resulting in varied experiences from session to session.

 

What are your prices?

Here is a link to our prices and membership options - https://www.cayanewyork.com/copy-of-memberships-pricing

 

Do you offer student, teacher, or military discounts?

We don't provide discounts on our classes, however, we do offer one complimentary class for new members.

 

How do I book my first free class?

To reserve your first free class please visit us at www.cayanewyork.com or by downloading the CAYA app. Here is where you will be able to create an account, view our class schedule, and reserve your first free class. You will see the free pass option at checkout.

 

Does your class passes expire?

Yes, but we are happy to extend them for you. 

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Do you have to join for the entire year? 

Our monthly memberships are set up for automatic monthly payments but can be canceled at any time, without any commitment or hidden fees.

 

What is your booking policy?

Here is a link to our booking/cancelation policy - https://conta.cc/42l3FgQ

 

When does the schedule open to book classes?

You can reserve classes up to 14 days in advance from today's date.

 

How does the waitlist work?

• Treat your waitlists like you are booked for class. You can be added up to 1 hour before the start time. If you decide you cannot attend class anymore, remove yourself from the waitlist.

• Only go on as many waitlist as you want to attend classes. There is a high chance you’ll get into every class you waitlist for. 

• If you prefer not to wake up early to check if you've been admitted to the class, please remove yourself from the waitlist before going to bed.

• Notifications - Make sure your text and email notifications are turned on. You can do this through the Caya or MINDBODY app. 

• An hour before the class starts the waitlist locks and no more members can be added. HACK - remove yourself from the waitlist and book yourself into class last minute if there is an opening.

 

How do I cancel my membership?

Please email us at info@cayanewyork.com to cancel your membership.